Privacy Policy (POPIA)
1. Introduction
This Privacy Policy explains how MTN Lenasia collects, uses, stores and protects personal information in accordance with the Protection of Personal Information Act (POPIA).
By submitting your details through our website or contacting us, you consent to the processing of your information.
2. Information We Collect
We may collect the following information:
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Full name
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Contact details (email, phone number)
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ID/Passport number
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Physical address for RICA
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Company details (if applicable)
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Contract preferences
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Enquiry information
For fibre, porting, or device applications, additional documents may be requested.
3. How We Use Your Information
Your information is used to:
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Provide product quotations
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Process MTN contract applications
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Assist with port-in requests
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Activate SIM cards
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Confirm RICA requirements
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Improve support and service delivery
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Contact you regarding applications
We do not sell or share your information to third parties outside of MTN.
4. Sharing Information
Your information may be shared with MTN South Africa for the purposes of:
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Contract vetting
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Activation processing
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Fibre and LTE provisioning
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Porting services (NPG/Switching gateway)
It may also be shared with fibre infrastructure partners if applying for fibre.
5. Storage & Security
We take reasonable technical and organisational measures to protect personal data from loss, misuse, or unauthorised access.
Documents provided for RICA and contract purposes are stored securely and only accessed when needed.
6. Your Rights
Under POPIA, you have the right to:
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Request access to your information
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Correct inaccurate information
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Request deletion where applicable
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Withdraw consent
Requests can be made in writing to info@freewaycellular.co.za.
7. Cookies & Website Analytics
This site may use cookies to improve browsing experience and analyse site usage.
You can disable cookies in your browser settings at any time.
8. Updates to Policy
This Privacy Policy may be updated from time to time.
The latest version will always be available on the website.
9. Contact
For any POPIA-related queries:
info@freewaycellular.co.za
071 065 7067